CONTENTS

01Introduction
021. Overview
032. Customer-Initiated Cancellations
042.1 Before Order Acceptance
052.2 After Order Acceptance
062.3 After Order Dispatch
073. Vendor Cancellation Windows
084. Vendor-Initiated Cancellations
094.1 Valid Reasons for Vendor Cancellation
104.2 Vendor Cancellation Process
114.3 Frequent Vendor Cancellations
125. Platform-Initiated Cancellations
136. Cancellation Fees
146.1 When Cancellation Fees Apply
156.2 Fee Structure
166.3 Fee Distribution
177. Refund Process for Cancellations
187.1 Refund Timeline
197.2 Refund Method
207.3 Refund Components
218. Special Circumstances
228.1 Scheduled Deliveries
238.2 Subscription Services
248.3 Catering and Large Orders
258.4 Services
269. How to Cancel an Order
279.1 Through the Platform
289.2 Through Customer Support
2910. Consequences of Frequent Cancellations
3010.1 Customer Impact
3110.2 Vendor Impact
3211. Exceptions and Force Majeure
3311.1 Emergency Situations
3411.2 Platform Issues
3512. Right to Withdraw (EU Customers)
3613. Dispute Resolution
3714. Updates to This Policy
3815. Contact Information

LEGAL DOCUMENT

Cancellation Policy

LAST UPDATED JANUARY 20, 2026·VERSION JANUARY 20, 2026·EN

LAST UPDATED JANUARY 20, 2026·VERSION JANUARY 20, 2026·JURISDICTION GLOBAL

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Cancellation Policy | Kesk Legal